Research & Consumerology

The Express Scripts Technology & Innovation Center

It's Not the Gateway Arch, but It's Close

Every visitor to St. Louis wants to see the Gateway Arch, a monument to the nation's westward expansion.

And for anyone interested in the frontiers of pharmacy benefit management, there's another engaging and inspiring destination just up the road:  the Express Scripts Technology & Innovation Center.

As one of the most advanced facilities in pharmacy benefit management, it's an invitation-only destination for our clients and special guests.

Through the capabilities of the Center, we save millions of dollars for clients and improve health outcomes for members.

  • The Express Scripts PharmacySM gives members greater savings, service, convenience and safety, with a dispensing accuracy rate greater than 99.99%, compared with a 98.3% accuracy rate for retail.
  • In our Service Center and Pilot Pharmacy, we validate improvements to prescription processing and member service, as registered pharmacists give members one-on-one consultations, and patient care advocates are available 24 hours a day, 7 days a week.
  • In the Research & New Solutions Lab, a diverse team of experts transforms data and insights into innovative, customized solutions to help clients meet their biggest challenges.